In order to confirm a session, we require a deposit within 48 hours of receiving an invoice. Balance of invoice is due at session start. For sessions of 4 hours or more, a 50% deposit is required. For all sessions under 4 hours, mastering, graphic design, video services, vocal lessons and any offsite services, full payment is required.
Sessions will be considered on hold until a 50% deposit has been made (or full payment for sessions under 4 hours), or a PO from a label with a previous relationship with Patchwerk has been received. The deposit or PO is required within 48 hours of booking the session. If the deposit has not been made and another client wants your time slot, you will be contacted and ask to make the deposit. If the deposit is not made at that time, your time slot will be made available to another client. Once a deposit has been received, studio time will be considered confirmed and billable.
All sessions are considered confirmed and billable within 24 hours of the session start time. Cancellations need to be made at least 24 hours in advance, otherwise the client will be billed for half the time booked, with a minimum of 4 hours billed. "No show" sessions will be billed for full time booked.
If you have made an error in making your payment or cancel your session within the cancellation guidelines presented above, Patchwerk will honor your request for a refund made within 15 business days of your payment. To request a refund, call 404-874-9880. Refunds are returned using the original method of payment, except cash payments which will be returned via check. If you made your payment by credit card, your refund will be credited to that same credit card.